CAPS Research studies are bias-free, disciplined, and executable.
Led by notable professors in the supply management space from top universities worldwide in collaboration with supply management executives, reports are designed to give you a head start on the topics that shape the profession.
A future-looking agenda with practical application today
The CAPS research schedule
CAPS research studies are member-driven and future-focused, ensuring that the actions you take today give your organization the upper hand for the future of the profession. Through our research pipeline meetings, members guide our agenda and it is carried out by researchers over the following year.
Data flows are more pervasive than ever and extend through our supply networks, making it increasingly important to ensure we can protect our supply chains. What role does supply management play and how can we minimize data risk in the supply chain? Large companies set up firewalls to protect their data and expect suppliers to do the same, but this is not always the case. This report discusses methods for assessing suppliers, the ins-and-outs of building cybersecurity measures into contracts, the role of major compliance initiatives such as GDPR, and protecting data flows through supplier tiers.
Suppliers face many challenges when using multiple supply management systems, platforms, and portals from each of their customers, entering the same data over and over. We address the potential for a cross-industry, standardized approach that allows suppliers to easily share information with multiple buyers.
As companies consider technology-based advancements in SCM, such as AI, RPA, and Blockchain, what areas of application make the most compelling cases? We will look at emerging technology applications that drive robust investment commitment and unprecedented results, as well as key success factors, hindrances, and creating a time-phased implementation plan.
Dive into advanced analytics, stretching beyond the typical spend visibility, compliance, and contract metrics. We will look at supply management organizations’ practical application of advanced analytics, driving game-changing results, including successful implementations of advanced, predictive and prescriptive, procurement analytics models and their integration into mission-critical decision-making processes.
This research investigates changes that may potentially affect the supply profession by 2025 and firms’ likely responses to such changes. The report will build on the CAPS research report Futures Study 2020 (Kull et al., 2016) and will include the business strategies to be employed, the supply mission, supply technologies, risk mitigation strategies, and resiliency.
This study will focus on the value of supplier diversity programs and their benefits to buying firms, the suppliers they invest in, and the broader benefits of diverse supply chains. Researchers will work to identify leading organizations that are measuring performance in terms of how investment in the supply base impacts the buying firm, diverse suppliers, their suppliers, and the broader supply networks they participate in.
We will explore the recent shift to virtual work environments and the effect on supplier relationship management activities and outcomes. We’ll identify the attributes that characterize supply managers’ virtual work environments, investigate the individual and organizational factors that affect these virtual work environments, explore how virtual work environments affect supply management practices and associated relational and performance outcomes, and identify best practices for managing supplier relationships in a virtual environment.
Recent supply challenges have highlighted the importance of understanding the health and potential risks in the lower tiers of the supply chain. We’ll discuss how technologies are being used to map the sub-tiers of the supply chain, how to identify financial distress sooner, and how to isolate risk in the sub-tier. The report will help organizations understand how to identify, monitor, and then mitigate third-party supply chain risk.
As organizations and their supply chains continue to face external shocks such as natural disasters, pandemics, and geopolitical risks, supply managers need to build resilient organizations and supply chains to ensure supply continuity. We’ll examine how organizations can assess their level of resiliency and build resiliency into (1) their internal supply chains that include supply, operations, and distribution and (2) an organization’s supply base that includes the focal organization and its first-tier supplier(s).
Today’s operating environment presents new challenges for supply professionals. Increased regulations, trade barriers, a public health pandemic, and new sustainability targets are some of the factors that supply professionals have to take into consideration. How are supply management decisions changing as a result of these new drivers or circumstances? This research paper will assess and validate the procurement model that companies should be using as they navigate the uncertainties and risks of the current environment.
CAPS research reports
Stay in-the-loop on the latest research
Sign up for our newsletter or subscribe to our YouTube channel for short preview videos. Each report consists of the full study, a brief with report highlights, and illustrative examples and use cases. Our newest research reports are available to members immediately upon release with login. Non-members with an account in the CAPS Library may access research published more than 4 years ago.
Online Marketplaces & Procurement
Published September November by CAPS Research
Researchers: Raghu Santanam, Brett Duarte
Is your organization prepared to take advantage of the simplicity, variety, and cost savings offered by online marketplaces like Amazon and Alibaba? Originally consumer-focused, these marketplaces are now poised to disrupt B2B business. This study investigates the expected impact online marketplaces could have on transforming traditional procurement practices. In this report, we discuss the opportunities and risks of online marketplaces and include a roadmap for adopting online marketplaces.
Metrics of the Future: Moving Supply Management Beyond Cost Reduction
Published September 2020 by CAPS Research
Researchers: Lisa M. Ellram, Larry C. Giunipero, Monique Murfield
As supply management (SM) continues to evolve and move beyond cost savings it becomes increasingly important to use metrics that are understood and supported by the organization. Researchers identified 14 areas of SM contribution that go beyond cost savings, along with the metrics being used to report these contributions. A six-stage maturity model and more than 20 case studies are included.
Procurement’s Role in Creating Extraordinary Internal Customer Experience, Service Delivery, and Business Performance
Published August 2020 by CAPS Research
Researchers: Ajith Kumar, Steven Miller, Michelle D. Steward
Supply Management professionals must create outstanding relationships with external suppliers while also serving internal users to maximize business value. This research investigates successful working relationships between procurement departments and their internal customers and how these relationships can be leveraged to improve business outcomes. In this report, researchers identify seven key themes and novel best practices.
Supply Management Integration into Demand Management: Current State and Future Developments
Published June 2020 by CAPS Research
Researchers: Xiaosong (David) Peng, Ph.D., Gregory R. Heim, Ph.D.
Traditionally, supply management’s focus has been on the supply side of supply chain. However, in an increasingly customer-centric business environment, many supply chains are becoming more demand-driven. This report offers a look into how supply management can be integrated effectively with demand management. Case studies and examples are included to help you adapt some of these practices to your business.
Exploring Category Management: Across Different Business and Organizational Settings
Published April 2020 by CAPS Research
Researchers: Janet L. Hartley, Ph.D., Thomas Y. Choi, Ph.D.
Exploring Category Management offers a cross-industry overview of category management practices and practical steps for building your program. Multiple case studies provide insights on how companies are realizing the benefits of category management and overcoming challenges. No matter where you are in your journey, this report can help you move forward and ensure you are maximizing all the benefits of category management.
CAPS research reports are practitioner-focused, practically-applicable, and relevant to the evolving supply management landscape. We leverage our powerful network of supply management executives at leading companies worldwide and the expertise and discipline of notable supply management academics from top institutions.
Our researchers' higher education institutions:
- Arizona State University
- Colorado State University
- ESADE Business School (Spain)
- Miami University
- Michigan State University
- North Carolina State University
- Northeastern University
- Ohio State University
- Portland State University
- Rutgers The State University of New Jersey
- Swiss Federal Institute of Technology Zurich (ETH) (Switzerland)
- Texas A&M University
- University of Houston
- University of Minnesota
- University of Notre Dame
- University of North Texas
- University of Tennessee
- Wake Forest University
- Wayne State University
Soliciting research participants
CAPS relies on best-in-class organizations to participate in our unbiased, primary research. Are you willing to share your stories and experiences?